Panop

Scale chargers,
NOT headcount.

gopanop.com

The Problem

1 in 5 charging attempts are unsuccessful.

4 successful, 1 failed charging attempt
Source: US Consumer Report's EV Charging Community Survey

... is Only Getting Worse

Today
0.0M
baseline
2030
0M
~1.0×
2035
0M
~1×
CPO-managed chargers globally (ex-China) · IEA Global EV Outlook 2026 (CPS/STEPS) · See addendum

Charger Operators are ...

~€1.0B+
/year in support costs
~€500M+
/year, 43% churn
~€1.7B+
/year lost revenue
5.3M CPO-managed chargers globally (ex-China) · Sources & formulas in addendum

Introducing PANOP

DRIVER
“My charger won’t start.”
voice & text
⟷
Panop
Live
Close
J
John van Doe
+31 6 12 34 56 78
Inbound
03:42 Diagnosing & resolving
Charger reset sent · session restarted
remote commands
⟶ ⟵
OCPP protocol
CHARGER

Lots of noise → Signal

Panop gets better over time

Panop
Known issues
Resolution workflows
Operator processes
Real data

Where Panop Lives

ERP
Billing & invoicing
Helpdesk
Tickets
Charger software
OCPP & remote control
The unifying layer across the charger-operator stack
20,000+
chargers across Belgium & the Netherlands
~0%
solve rate
~0 min
avg. resolution time

Scale chargers, not headcount.

FTEs chargers → without Panop with Panop
€450K/yr saved~7 FTEs / 10k chargers
+€0.00M/yr
per 10K chargers
€1.6M — session recovery
€480K — uptime improvement
€1 on Panop → €2.50–€3.50 in value

The PANOP Team

Spiros and Alex

Spiros

  • MSc AI UvA
  • AI research engineer
  • ex-Greek army

Alex

  • built the biggest event discovery app in Greece
  • 4y experience in AI research & industry

Advisors

Max Scherer
Max Scherer
COO of Monta, multi-time founder.
Sebastian Fleischhacker
Sebastian Fleischhacker
CPO optimization expert.
Panop
QR code — demo.gopanop.com scan for the live demo

We're fixing EV charging,
join us!

gopanop.com

Addendum

The Problem

StatusNotificationthe errorCode
vendorErrorCodediffers per OEM
Resolution path?per error type
Cross-referencewith OCPP data
GroundFailure
ABBGF-0x4A2
Soft Reset
MeterValues
OverCurrent
AlfenERR_RCD_01
Hard Reset
Transactions
InternalError
EVBoxE4201
Unlock
Boot history
OtherError
KempowerFAULT_GND
EV issue?
Heartbeats
ConnectorLockFail
ChargePointCP_ERR_112
Auth issue?
Firmware
WeakSignal
KEBA0xA3F2
Field dispatch
Diagnostics
+ OverVoltage, HighTemp, ReaderFailure, PowerSwitch ...
+ more OEMs ...
electrical, hardware, thermal ...

Traction

Interviews
November '25
Interviewed 40+ industry experts to identify major problems in scaling EV charging.
Advisors
December '25
Max Scherer — COO of Monta, multi-time founder.

Sebastian Fleischhacker — EV Consultant with previous support experience.
Pilot 1
January '26
Partnered with a mid-sized CPO in Belgium serving ~2,000 chargers.
Pilot 2
March '26
Partnered with a large Dutch CPO serving ~18,000 chargers.
CONFIDENTIAL AND PROPRIETARY | © 2026 Panop.

The Real Cost of Failed Charging

~€3.2B total annual impact across CPOs globally (ex-China)

Lost Session Revenue

  • ~630K uncharged visits per day
  • 230M uncharged visits/yr × €7.50 avg
  • → ~€1.7B / year

Support Costs

  • 20% of failures trigger a support contact
  • 92M contacts/yr × €10 avg cost
  • → ~€1B / year

Customer Churn

  • 43% switch intent, ~20% follow-through
  • ~650K churned × €350 LTV + B2B contract churn
  • → ~€500M / year
Sources: P3, Qualtrics/ServiceNow, ChargerHelp 2025, JD Power 2025 EVX, Shell Recharge CSR, IEA GEO 2025/2026

Charger growth: projections & sources

CPO-managed chargers (ex-China)

Segment202520302035
Public (CPO)2.3M5.0M9.0M
Private CPO-managed3.0M8.0M17.0M
Total5.3M~13M~26M
Multiple1×~2.5×~5×

Key assumptions

AssumptionBasis
Public projectionsIEA CPS/APS mid-range
US discounted ~20% vs APSNEVI pause, policy shifts
CPO-managed share (private)~40% today → ~50% by 2035
Private/public ratio1.3× → 1.6× → 1.9×
China excluded~65% of global stock, different economics
Sources: IEA Global EV Outlook 2026 (CPS/STEPS, June 2026) · IEA GEO 2025 (150M additions) · EAFO (1.2M EU public, end-2025) · ACEA/AFIR (3.5M EU target) · EU EPBD (building EV-readiness mandates)

Market-cost assumptions & sources

Calculations

StepResult
5.3M chargers × 2.4 sess/day × 365~4.6B sess/yr
× 10% failure rate~460M failures
× 50% abandon × €7.50 avg€1.7B lost rev
× 20% contact rate × €10/contact€1B support
~650K churned × €350 LTV + B2B€500M churn
~€3.2B /yr total (ex-China)

Key assumptions

AssumptionValue
Session freq (weighted pub/priv)2.4 /day
Abandon rate (fail → leave)50%
Avg lost revenue / uncharged visit€7.50
Support contact rate (weighted)20%
Cost per contact (blended channel)€10
Churn intent (Qualtrics / JD Power)43%
Follow-through rate (intent → act)~20%
Customer LTV (weighted global)€350
Sources: P3 Charging Index · Qualtrics/ServiceNow · ChargerHelp 2025 Reliability Report · JD Power 2025 EVX · Shell Recharge CSR · IEA Global EV Outlook 2025 · EAFO · Driivz 2025 · China excluded (different market structure)

Value-prop: cost savings & revenue recovery

Cost savings per 10K chargers

InputValue
FTEs replaced by Panop~7
Avg FTE cost (loaded)€50K /yr
7 FTEs × €50K€350K /yr
Operational efficiency gains~€100K /yr
€450K /yr saved per 10K chargers

Revenue recovery per 10K chargers

InputValue
Session recovery (auto-restart)€1.6M /yr
Uptime improvement€480K /yr
€2.06M /yr recovered per 10K chargers
Combined per 10K chargers
Cost savings€450K /yr
Revenue recovery€2.06M /yr
€2.5M+ total value / 10K chargers / yr
Based on pilot data (NL + BE) · charger counts ~2,000 & ~18,000 · FTE costs EU average